Delivery & Returns Policy

Shipping & Returns

Fast, reliable, and stress-free - from our studio to your door.

Shipping Timeline

Every order is produced fresh. Here's what to expect from the moment you place your order.

🛒
Day 0
Order Placed

You'll receive a confirmation email with your order details immediately.

🎨
Day 1-2
Production

Your canvas or wallpaper is printed and prepared in our studio.

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Day 3
Packed & Shipped

Your order is carefully packed and handed to our courier partner. You'll get a tracking link.

✅
Day 5-7
Delivered

Your artwork arrives at your door, with tracking all the way.

Shipping Rates

We ship to all 27 EU countries. Delivery is free on every order over 99 €.

Destination Standard Shipping Free Threshold
Bulgaria 4,90 € Over 99 €
All other EU countries 5,90 € Over 99 €

Returns Policy

We want you to love your order. Here's everything you need to know.

✅
30-Day Returns, No Questions Asked

Changed your mind? Return any item within 30 days of delivery for a full refund of the product price - no reason needed, no restocking fee. The return postage is arranged and paid by you.

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Custom Sizes Included

A piece cut to your measurements is covered by the same 30 days as everything else. The one thing we cannot take back is wallpaper that has already been hung - once it is on the wall it cannot come off intact.

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Damaged Items

Received a damaged item? Contact us within 48 hours with a photo of the damage - we'll send a replacement free of charge, no return needed.

How to Return an Item

Four steps, and we answer within 24 business hours.

1
Contact Us by Email

Email [email protected] with your order number. You are welcome to tell us why - it helps us improve - but nothing depends on your answer. Include a photo if the item is damaged.

2
Receive Your Return Authorisation

Within 24 business hours we send you a return authorisation number and the return address. If the item is damaged or faulty we pay the return shipping; if you have simply changed your mind, the postage is yours.

3
Pack & Send

Pack the item securely in its original packaging, write the authorisation number on the outside, and send it with a tracked service. Keep the tracking number until the refund is confirmed.

4
Refund Processed

Once we receive your return, your refund will be processed within 5 business days back to your original payment method.

Frequently Asked Questions

Quick answers to the most common shipping and returns questions.

Most orders are produced and ready to ship within 1-2 business days. During peak periods (holidays, sales), production may take up to 3 business days. You'll receive an email notification when your order is dispatched.
Yes - as soon as your order is shipped, you'll receive a tracking link by email. You can follow your parcel in real time from our workshop to your door. If you haven't received a tracking email within 4 business days, please contact us.
No. The 30 days are no questions asked - you are welcome to tell us what went wrong, and it genuinely helps us improve, but nothing about your refund depends on the answer. The product only needs to be unused and in its original packaging.
We're sorry if this happens - it's rare but we take it very seriously. Please email [email protected] within 48 hours of delivery with your order number and at least one clear photo of the damage. We'll arrange a free replacement immediately, no need to return the damaged item.
Currently we ship to all 27 EU countries. For destinations outside the EU, please contact us at [email protected] and we'll check if we can accommodate your order.
You can request a change within 2 hours of placing your order by emailing [email protected] with your order number. After production has started we're unable to modify orders, but we'll always try our best to help. For custom orders, please review all dimensions carefully before confirming.

Need help with your order?

Our team replies within a few hours on business days.